Shipping Policy
How your wholesale order moves from our warehouse to your store — processing times, carriers, costs, and tracking.
Quick version: Confirmed and paid orders ship within 24–48 business hours, with a tracking number, across the continental United States. Shipping cost is quoted per order via WhatsApp before you pay.
1. Order Processing Time
Once your order is confirmed and payment has cleared, we prepare and dispatch it within 24 to 48 business hours. Orders confirmed on weekends or US public holidays are processed the next business day. Large or custom-quantity orders may require additional handling time, which your rep will confirm in advance.
2. Shipping Area
We ship to business addresses throughout the continental United States. We currently do not ship to PO boxes for bulk orders. For shipments to Alaska, Hawaii, US territories, or international destinations, please contact us for a custom quote before ordering.
3. Carriers & Methods
- Parcel (smaller orders): UPS, FedEx, or USPS, depending on weight, destination, and speed.
- Freight / LTL (large or palletized orders): arranged with a freight carrier and quoted per shipment.
We select the most reliable and cost-effective method for each order unless you request a specific carrier.
4. Shipping Costs
Shipping is not included in product prices unless explicitly stated. The exact shipping cost depends on order weight, volume, and destination, and is quoted to you via WhatsApp before payment. You always approve the total — products plus shipping — before any charge.
5. Delivery Times
After dispatch, typical transit times within the continental US are:
- Parcel (standard): 2–6 business days, depending on distance.
- Freight / LTL: 3–8 business days, depending on destination and lift-gate/appointment requirements.
These are carrier estimates, not guarantees. Carrier delays, weather, and peak seasons may affect delivery.
6. Tracking
As soon as your order ships, we send you a tracking number by WhatsApp or email so you can follow your shipment in real time until it arrives.
7. Warehouse Pickup
Local pickup may be available at our Florida warehouse by prior appointment. If you'd like to pick up your order in person, mention it to your rep when confirming so we can schedule a time and have your order ready.
8. Damaged, Short, or Lost Shipments
- Inspect every shipment on arrival. Report any damage, shortage, or missing package within [NUMBER] business days of delivery, with photos of the packaging and products.
- Keep all original packaging until the claim is resolved — carriers may require it for inspection.
- We will work with you and the carrier to repair, replace, or credit verified damage or loss in transit.
Return and refund conditions are described in our Terms & Conditions.
9. Contact
Questions about a shipment? Reach us at contact@vorticetech.com or WhatsApp +1 754 262-2563.
Note: The times, carriers, and conditions above are templates. Confirm them against your real fulfillment process, complete the bracketed fields (e.g. [NUMBER]), and adjust any figures before publishing.